Frequently Asked Questions

How can I contact you?

Easy - visit the "Contact Us" section of our website.

The expected date for a product has changed or a product option (i.e. size, colour etc.) is not listed - what does this mean?

While we work closely with our suppliers to provide accurate expectations for our products, because we're dealing with the latest stuff from around the world, we'll sometimes need to revise expectations for products, pre-orders and back-orders. At times, options for certain products may also be temporarily unavailable due to a high demand. If you'd like to know more about what's going on with the availability of a product (or its options), simply click on "Contact us".

What are the recommended Web Browser requirements for viewing your website?

We recommend you use a Web Browser with Cookies enabled at a screen resolution of 1024 x 768 for the best browsing experience.

How do your prices compare to other online shops?

By regularly monitoring other retailers, we believe our products and delivery services are competitively priced. With the 'open' nature of the internet, you may come across cheaper prices for our products. Often this will be at the expense of a clear returns policy, robust security, solid guarantees and first rate customer service. We never inflate our prices to facilitate a false 'discount' or 'sale', but focus on providing a fast, friendly and secure shopping experience. All our shipping charges include the cost to pick, pack and dispatch your order - this is the only further charge added during checkout.

Is it safe to shop at Babymonitorsdirect.com.au?

Certainly is and we wouldn't have it any other way! We're fully committed to making sure you have complete confidence in shopping with us, we have the SSL Security Lock. Please see our Privacy Policy.

What if I don't want to order over the internet; what other methods do you use to accept orders?

No problem, go to the "Contact us" and send us your details and we will phone you to place your order.

Where do my credit card details get stored?

Your credit card details are stored on our secure web server. For your security, we only store your credit card number until we've processed the payment for your order. Normally, as payment processing occurs at the time of checkout, we will only hold your credit card number for a matter of seconds. For this reason, we require your credit card details every time you order from us.

What information of mine does Babymonitorsdirect.com.au collect and store?

Pretty much only what you tell us to collect and store. We do collect aggregate statistical data to improve our services to you, which at no time is used to identify you individually, unless of course there is good reason to suspect illegal activity. For more information please read our Privacy Policy.

Does my personal information get passed onto anyone else?

We do not pass on your personal information without your permission. Also, to ensure you receive the highest levels of customer service, we'll often need to share your information with third parties, including credit card companies (for the processing of your payments) and delivery companies (for the shipping of your orders).

How can I place an order?

We accept orders online through our website. Ordering and paying online is the most convenient way for you to make a purchase as this ensures you receive your goods in the quickest possible timeframe.

As we're internet based, you can order any time of the day, any day of the week.

What forms of payment does Babymonitorsdirect.com.au accept?

We accept Visa Card and Master Card and Paypal. The most convenient form of payment is either credit card or PayPal, as this ensures your order is processed in the quickest possible timeframe.

What happens after I've placed my order?

Once you've placed your order, you'll normally receive an e-mail confirming your order details. Once we've processed your order and received payment, we send your order to our warehouse for picking, packing and dispatch. If you've given us your e-mail address, we send you an e-mail just after your order has been dispatched. After that, all you have to do is sit back and wait for your goods to arrive.

Can I order items to be sent to a number of different addresses?

Sending items to a number of different addresses is easy. Simply repeat the order process for each different delivery address. Please note that you'll be charged the selected delivery service fee for each different delivery address.

How do I cancel or change my order?

You may not alter, change delivery address, or cancel an order without our prior written consent. Any approved order alteration and cancellations may be subjected to a service/restocking fee of up to 15% of the purchase price or AUD29 whichever is higher. Orders cannot be altered or cancelled once goods have been dispatched from our warehouse..

How are products delivered to me?

Depending on the product(s) and delivery service you have chosen, we’ll normally use a combination of postal and courier services.

When will my order be delivered?

We aim to dispatch your order as soon as payment has been received or approved, if paying by Credit Card this should be same day. On average, you can expect your order to be delivered in as little as 3-4 business days from the time your order is dispatched to minimise delays, we advise you to nominate a shipping address that is likely to be occupied during business hours (eg. work address)

What happens if I'm not home to receive my order?

Should there be no one to receive your parcel upon delivery; you will be left a card with details on how to obtain your parcel at a later time. For your convenience, we recommend that you provide your daytime address (eg. work address) should there be any possibility of your usual contact address being unattended at the time of delivery.

Do you deliver to PO Boxes?

In most cases, we can deliver to PO Boxes. If it's impractical to deliver to a PO Box, don't worry - we'll be in touch with you.

My order has not arrived within the expected time frame - what happens now?

Please allow the maximum number of days for delivery, based on the delivery service chosen. After this, if your order hasn't arrived, please contact us via our website under the "Contact Us" tab. Once we learn an order has not arrived by the due date, we'll endeavour to work with our delivery partners to ensure the prompt arrival of your products.

Do you ship internationally?

We only deliver products within Australia.

What if I'm unsatisfied with my order?

We aim to satisfy everyone! Please use the "Contact Us" tab within 48 hours of you receiving your order, you will then be issued a “Return Authority” number, you will need to return the product immediately – if we have not received the returned product within 7 days, your claim will become invalid. Please note that the product will need to be returned in unopened packaging without damage. Once we have received your returned order, we will issue a credit to your account. Postage charges for return of the product will be your responsibility.

What is your refund / exchange / warranty policy?

We have a simple returns procedure for the refund, exchange or warranty claim on all products bought from us. Further information can be found under our "Return Policy" Tab.

If you'd like more detail on any of the above, please refer to our "Contact Us" tab.

Testimonials

Excellent service and great product - Thanks

Brad - Vic

Luvion Platinum 2- good product-deliv fine Ryan Townsville

Luvion Prestige Touch- excellent large sreen monitor, got here in two days Lilia Kennsington Gardens SA

Dear Baby Monitors Direct ,Thank you for your donation and for supporting Red Nose Day - Australia's favorite signature day. Your contribution will help to save the lives of babies and children during pregnancy, birth, infancy and childhood, and to support bereaved families

Red Nose Day

Item perfect - fast shipping

Conner - Bris

Luv the Luvion- great product-good deliv and service, Thanks

Gary - Melb

Love the product, quick delivery. Thanks BMD!

Peter - Burleigh Heads

AAA quick delivery-prestige touch baby monitor

Sian - WA

I love my Luvion Grand Elite, it is an awesome video monitor and I highly recommend it to anyone.  Can you send me a link to where I can rave about your services and products.  Thanks Elise Jiggins-Cannovale Qld -March 2013

Hi Kaz, Just wanting to say THANK YOU for delivering such great customer service! I received the baby monitor Tuesday morning and have been very happy with it! Regards Klaudia Melbourne

- Hi Kaz,
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